Help & FAQ

General Questions

What is Best Farm Deals?

Best Farm Deals is an online marketplace for new and used farm equipment, attachments and related machinery.

Private sellers, farms, dealers and equipment businesses can create listings and connect with interested buyers.

Does Best Farm Deals sell the equipment?

Usually, no.

Best Farm Deals provides the website where buyers and sellers connect. Unless a listing clearly states otherwise, the equipment is owned and sold by the person or business shown on the listing.

Best Farm Deals does not normally inspect, certify or guarantee equipment listed by third parties.

Is Best Farm Deals available across Canada?

Yes. Sellers can list equipment located throughout Canada.

The marketplace initially focuses on Alberta, British Columbia, Saskatchewan and Manitoba, but listings from other Canadian provinces and territories may also be accepted.

Account Questions

Do I need an account to browse listings?

No. Visitors can browse and search available listings without creating an account.

An account may be required to contact a seller, save listings or post equipment for sale.

How do I create an account?

Click the account or sign-in option on the website and select the registration option.

Enter your email address and create a password. Follow any verification instructions sent to your email.

I forgot my password. What should I do?

Go to the sign-in page and select Forgot Password or Reset Password.

Enter the email address connected to your account. You will receive an email containing a password-reset link.

Check your spam or junk folder if the email does not arrive within a few minutes.

How do I change my account information?

Sign in and open:

My Account → Settings

From there, you can update the information available for your account or seller profile.

Why does my account have a seller profile?

A regular account allows you to browse and contact sellers.

When you submit equipment for sale, HivePress creates or activates a seller profile connected to your account. This profile may show your public seller name, business name and listings.

Buying Equipment

How do I contact a seller?

Open the equipment listing and select Reply to Listing, Contact Seller or the available message button.

Enter your message and submit it. The seller will receive the message through their Best Farm Deals account and by email.

Can I call the seller?

Some sellers may choose to display a phone number.

When no phone number is shown, contact the seller using the website messaging system.

Does Best Farm Deals handle payments?

Not currently.

Buyers and sellers arrange payment directly. Best Farm Deals does not normally collect deposits, hold funds or provide escrow services.

Be cautious before sending money. Inspect the equipment, verify the seller and review our Buying Safely page before completing a purchase.

Can Best Farm Deals confirm whether a listing is legitimate?

We may review listings and investigate reports, but we cannot guarantee that every seller or listing is legitimate.

Buyers remain responsible for verifying the equipment, seller, ownership and payment details.

What should I do before buying equipment?

Before completing a purchase:

• Inspect the equipment
• Confirm the make, model and serial number
• Verify the seller’s identity
• Ask about liens or financing
• Review maintenance records
• Use a written bill of sale
• Avoid unusual or untraceable payment methods

Read our Buying Safely page for more information.

Selling Equipment

How do I create a listing?

Sign in and click Add Listing.

Select the appropriate category and complete the listing form. Add clear photographs, equipment information, condition, price and location.

Submit the listing when complete.

What should I enter as the location?

Enter the city or nearest town where the equipment is located.

For example:

Acheson, Alberta

Do not enter your complete street address in the public location field.

What information should I include?

Provide as much accurate information as possible, including:

• Equipment title
• Category
• Manufacturer
• Model
• Year, when applicable
• Condition
• Price in Canadian dollars
• Location
• Detailed description
• Clear photographs
• Delivery availability
• Known damage or repairs

How many photos should I upload?

Upload several clear and recent photographs.

Include:

• Front
• Rear
• Both sides
• Controls or operator area
• Serial-number plate
• Tires, blades, tines or working components
• Any damage or wear

Do not use photographs copied from another seller without permission.

How long does listing approval take?

New listings may be reviewed before publication.

Most reviews should be completed within one business day, although incomplete or unusual listings may take longer.

Why was my listing rejected?

A listing may be rejected because it:

• Has incomplete information
• Uses misleading photographs
• Contains prohibited equipment or content
• Appears fraudulent
• Includes incorrect contact information
• Duplicates another listing
• Violates the Listing Rules or Terms of Use

Contact info@bestfarmdeals.com if you believe a listing was rejected by mistake.

How do I edit my listing?

Sign in and go to:

My Account → Listings

Select the listing you want to change and choose the edit option.

How do I mark equipment as sold?

Open your listing through:

My Account → Listings

Use the available sold, close or delete option. The exact wording may depend on the listing controls currently enabled.

Sellers should remove or update equipment promptly after it is no longer available.

Can dealers post multiple listings?

Yes. Equipment dealers and other businesses can create multiple listings.

Dealers interested in additional listing tools, inventory support or partnership opportunities can contact:

info@bestfarmdeals.com

Use the subject line:

Dealer Program Inquiry

Messages and Notifications

Where do buyer messages go?

Messages appear under:

My Account → Messages

The seller should also receive an email notification containing a link to view and reply to the message.

Why did I not receive an email notification?

Check:

• Spam or junk folders
• The email address connected to your account
• Whether your mailbox is full
• Whether messages from Best Farm Deals are being blocked

The message may still be available under My Account → Messages.

Contact us if notifications continue to fail.

Can I reply directly to the notification email?

Use the link in the email to open the conversation inside Best Farm Deals.

Replying from the website helps keep the discussion connected to the correct listing.

Safety and Reporting

How do I report a suspicious listing?

Use the Report Listing option on the listing page when available.

You can also email:

info@bestfarmdeals.com

Include:

• The listing link
• Seller display name
• Screenshots
• A description of the concern

What should I do if I believe I was scammed?

Stop communicating with the suspected scammer.

Contact:

• Your bank or payment provider
• Local law enforcement
• The Canadian Anti-Fraud Centre, where appropriate
• Best Farm Deals at info@bestfarmdeals.com

Save copies of messages, listings, receipts and payment instructions.

What items are not allowed?

Listings must comply with the Prohibited Items policy.

Best Farm Deals may remove prohibited, misleading, unsafe, stolen or suspicious listings without notice.

Fees and Refunds

Is it free to post a listing?

Listing fees may change as the marketplace develops.

Any applicable fee should be shown before a seller completes a paid listing purchase.

What is the refund policy?

A formal Refund Policy will apply once Best Farm Deals begins charging listing or promotional fees.

Until then, no payment should be required unless clearly stated during the listing process.

Contact Support

Still need help?

Complete the form on the Contact Us page or email:

info@bestfarmdeals.com

We aim to respond within one business day.

When asking about a listing, include the listing title and link.